FREQUENTLY ASKED QUESTIONS
Please review the questions below, and if you can’t find the answer you need, feel free to contact us.
Our pricing is based on the exceptional quality of our gemstones and the high level of craftsmanship that goes into each piece.
Every item is delivered with standards that are rare even on a global level.
Shipping is calculated automatically at checkout based on your destination. You will see the exact amount before you pay.
All orders must be placed through our website. Even for custom-made pieces, we create a dedicated product link for you so that your order is registered properly and you can track it through your account.
The ordering process is simple:
Select your product → Add to cart → Enter your details and ring size (if applicable) → Make the payment → Receive your order confirmation email.
We accept PayPal, international bank cards, and digital currencies (for crypto payments, please contact us).
If you are ordering a ring, please make sure to select your correct ring size. The size you submit will be used for crafting your ring, and we cannot take responsibility for issues caused by incorrect sizing.
Custom designs can be arranged as well. If you need a fully personalized piece, please contact us through WhatsApp, Telegram, or email to coordinate the details before we create your dedicated order link.
You may cancel your order within the first 24 hours. After production has started, cancellations are no longer possible.
The overwhelming majority of our gemstones are natural and untreated, selected from premium sources. Where a piece uses a synthetic or lab-created stone, we say so plainly in the product description.
Certificates are not issued for most stones, though some high-value gemstones already include a gemological report you can review before ordering. If you need an official laboratory certificate, we can arrange one — the cost starts at approximately 100 USD and is covered by the customer.
Synthetic or lab-created stones can also be supplied on request.
We support secure payments through PayPal on our website.
You can complete your order using any bank card, credit card, or your PayPal account with ease.
We also accept payments via digital currencies. If you prefer this method, please contact our support team and they’ll guide you through the process.
Because our products are made-to-order and crafted specifically to your size and specifications, the production process usually takes around 4 to 8 weeks.
Once the item is completed, it will be shipped to you immediately.
After shipping, delivery typically takes up to two weeks, depending on your location and the carrier’s schedule.
There is no need to worry about your package.
If the estimated 4 to 8 weeks production period has passed and you still haven’t received your order, please contact us so we can review the status of your shipment and update you accordingly.
In some cases, production may take longer due to high order volume, or shipping may require extra time since your package is being sent internationally.
Yes, you can monitor the status of your order directly through your user panel.
After your item has been shipped, we will also provide you with the shipping information so you can easily track your package until it arrives.
Please make sure to choose carefully when placing your order. Since each piece is custom-made specifically for you, we are unable to accept returns or exchanges due to personal dissatisfaction.
However, if your item has any defect that is our responsibility, we will absolutely take care of it and resolve the issue for you.
Shipping is calculated automatically when you reach checkout, based on where your order is going. In most cases it is a flat rate. You will always see the exact amount before you pay — there are no charges added after your order is placed.
Yes. Once your order has been dispatched, we send you the tracking details.
Please note that carriers usually take a few days to release the tracking number to us, so it may reach you a short while after we confirm dispatch. This is normal and does not mean anything is wrong with your parcel.
We take responsibility for getting your order to you.
If your parcel is delayed beyond the expected window, contact us within 30 days of the expected delivery date and we will trace it with the carrier. If it cannot be recovered, we will remake your piece or refund you in full.
You do not carry the risk of the journey — we do, provided you reach out within that window.
Every product listed on our website is made in sterling silver by default. If you'd like a different material, we also work in Super Silver, Fedium (a silver-palladium alloy), gold, and platinum. Pricing depends on the material you choose, so please contact us via WhatsApp, Telegram, or email with the piece you're interested in, and we'll quote you a price for your preferred material.
Yes. Beyond our existing catalog, we design fully custom pieces — rings, pendants, necklaces and other jewelry — built around your own idea. We also offer custom engraving on a wide range of gemstones, done to the highest quality standard. To start a custom order, please contact us via WhatsApp, Telegram, or email with your design idea or the engraving text/pattern you have in mind, and we'll guide you through the details and pricing before creating your dedicated order link.
SEND US AN EMAIL
CONTACT US
WhatsApp | Telegram:
+44 7554 488071
Worldwide shipping Cost calculated at checkout
Email: Info @ Rezvaniq.com
Support forum for over 24h
Do you have a custom or special product in mind?
Send us an email or contact us through our messaging platforms.